Administrative Support

Navigating buildings insurance is a critical part of property management. At Minster Property Management, we provide a transparent, expert-led service to ensure your development is correctly covered.

Regulatory Status & Peace of Mind

We are proud to be an Appointed Representative of Wimborne Insurance Brokers. This strategic partnership means our insurance activities are conducted under the professional oversight of a specialist, FCA-authorised firm.

For our clients, this means:

• Strict Regulatory Standards: Our processes are monitored to ensure they meet rigorous Financial Conduct Authority (FCA) requirements.
• Local Expertise: By partnering with a fellow Wimborne-based specialist, we combine deep local knowledge with professional insurance backing.
• Direct Accountability: You benefit from a clear, regulated framework, including access to the Financial Ombudsman Service if needed.

We provide efficient sales support by promptly processing LPE1 (Leasehold Property Enquiries) and FME1 (Freehold Management Enquiries). Our team collates all necessary management information, insurance certificates, and financial statements required by solicitors to ensure a smooth, delay-free property conveyance process.

We manage the formal administrative requirements for the transfer of property ownership and company shares. This includes updating the register of members, issuing new share or membership certificates, and ensuring all legal covenants and restrictions are fully satisfied during a property transfer.

We coordinate the legal and administrative processes for lease extensions, assisting leaseholders who wish to extend their terms. Our team works alongside surveyors and legal experts to manage applications, verify eligibility, and update property registers in line with current legislation.

We manage the collection of service charges firmly and fairly to safeguard the financial health of the property. When arrears occur, we follow a structured and legally compliant recovery process to ensure outstanding funds are collected promptly, protecting the shared budget required for essential building maintenance and services. If the collection of arrears is unsuccessful, we can recommend specialised solicitors who can apply legal pressure on your behalf. 

We oversee the formal process for leaseholders seeking permission to modify their property. Our team reviews all applications for internal or structural changes, ensuring the proposed works comply with the terms of the lease, maintain building safety, and do not negatively affect neighbouring residents or the structural integrity of the property.

We process and review all requests from residents wishing to keep a pet in their property. In line with the terms of the lease and current property guidelines, we assess each application to ensure that responsible pet ownership is maintained and that pets do not cause a nuisance, distress, or disruption to neighbouring residents or the wider community. Pet consent is only authorised by the client. 

We manage the formal registration of Personal Emergency Evacuation Plans (PEEPs) for residents who require assistance to evacuate safely in an emergency. If you require assistance to evacuate safely in an emergency, please contact our office. Our administrative team securely stores this critical data within our office records and ensures it is directly shared with the local Fire and Rescue Service, ensuring emergency responders have immediate access to vital vulnerability information during an incident.

We manage the secure dispatch and tracking of all outgoing correspondence on behalf of our clients. From essential statutory notices and financial statements to general day-to-day communications, our administrative team handles the printing, franking, and sorting of mail to ensure it is sent out promptly and cost-effectively through trusted postal networks.